FAQS
How do I request a cleaning service from your company?
Requesting a cleaning service from us is easy. You can either fill out our online contact form on our website. Our friendly team will guide you through the process, discuss your specific cleaning needs, and schedule a convenient time for our professionals to visit your location.
What sets your cleaning services apart from others in the industry?
What sets us apart is our unwavering commitment to excellence. We combine years of experience with a highly skilled and dedicated team of professionals. We take pride in our work so that you can relax.
Is your cleaning service customizable to fit my unique needs?
Absolutely! We understand that every rental is unique, with specific cleaning requirements. Our cleaning services are fully customizable to cater to your individual needs.
Do you only clean STR or AirBNB?
Airbnb/STR cleanings is what we specialize in as we are a niche specific luxury cleaning company. However, we do not just limit our cleanings for only airbnb/str hosts. We also offer residential home cleanings, office cleanings, move in's, & move out's, etc. We can do cleanings monthly, weekly, or bi weekly. Contact us for a quote!
What's included in an AirBNB/STR Cleaning?
Our cleaners handle it all! Whatever you need as a host! We do a full deep clean, handle inventory and property checklists at each turnover, check for anything missing or damaged and report to you with photos each cleaning for your peace of mind, keep everything restocked for your guests and your property. We also change & wash linens at each cleaning so your new guests always arrive to a spotless & fresh luxury feeling stay!
What is the cost?
We price based on the number of bedrooms and bathrooms in the home, as well as what your needs are. So each cleaning is quoted before booking.
Are our cleaners reliable?
YES! We hire only the best! Our experienced and verified professional cleaners go through a very extensive hiring process and must have 3-4 years of airbnb/hotel cleaning experience. All cleaners have background checks and are required to be licensed and insured. All of our cleaners are amazing, hardworking, show up on time, and are extremely reliable and we always have back up cleaners, even for our back ups! Someone is always available!
Who provides the cleaning supplies or equipment?
We bring our own cleaning supplies but please let us know if you have any special requests and we would be happy to accommodate you if possible. Alternatively, we can use green products if you would prefer. Please let us know if you would prefer green cleaning services so we can plan for this. If you are an airbnb host and prefer to keep a cleaning closet stocked for cleaners, please let us know as well and we will help keep it stocked for you.
What is included in a home/office cleaning?
Standard cleaning takes into account everything that involves cleaning a home or apartment. Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc. We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service. You can also let us know of any specific requests you need.
Do you guarantee your work?
We have a satisfaction guarantee policy! If you’re not content with your cleaning, we will come out and re-clean (within a 7-day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money. If something is not done to your expectations, please let us know. We’ll send a team out to make it right (within 24 hours). If after our re-clean is completed, and you’re still not happy with service, we offer a money back guarantee.